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Customer Service

Tony Alessandra, PhD, CSP, CPAE , California USA

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line. Audiences learn how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition by applying Dr. Alessandra's high-tech and high-touch marketing, sales, service, and relationship-building skills.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Teresa Allen , Louisiana USA

Teresa Allen, a dynamic presenter with over 15 years speaking and training experience, is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. A master storyteller, Allen captivates audiences by mixing an entertaining and down-to-earth presentation style with solid business content. Allen works with businesses and associations who want to build success and profits through enhanced employee performance. Her highly rated presentations focus on customer service, sales, communication and presentation skills. Teresa credits her success to the customization of every program to the client’s needs.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Richard Ambrosius, MA , Florida USA

Dick has addressed thousands of professional in 49 states with a unique blend of humor and real world experience as a non profit aging services executive, entrepreneurial small businessman, public sector manager and consultant to major corporations. Over 23 years experience in marketing, management and customer service provide a plethora of stories and examples that are weaved into presentations. Dick challenges outdated marketing and sales approaches developed for and tested in the youth markets of the past. Whether encouraging an audience to evaluate their own perceptions of aging, take responsibility for the quality of customer service or embrace outside the box marketing and sales approaches, attendees consistently rate his knowledge, dynamic style and positive approach as excellent. His seminars and workshops are designed to entertain, educate and involve attendees using state of the art approaches.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Rory Aplanalp , Texas USA

Professional keynote speaker and seminar leader, Rory Aplanalp has delivered over 6,000 paid presentations to more than 1,000,000 individuals worldwide. Formerly, one of Franklin Covey's top presenters and now president of StarQuest, his mission is to educate, entertain and enhance the professional and personal lives of his audience's though custom presentations.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Emory Austin, CSP , North Carolina USA

Emory Austin delivers value in vibrant keynotes and seminars, detailing the skills necessary for increasing leadership abilities, customer retention, increased marked share, the vision of change, and other topics. Her exceptional gifts as a storyteller allow her to access humor, poignancy, relationships, current news and mythology - anything and everything to captivate her audiences and encourage a climate where fresh insights are a minute-by-minute occurrence.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Patricia Ball, CSP, CPAE , Missouri USA

PATRICIA BALL, CSP, CPAE, is president of Corporate Communications. She served as a past national president of the National Speakers Association and a past International President of the International Federation for Professional Speakers. Patricia is a Certified Speaking Professional, communications specialist, keynoter, diversity trainer, author, and presentation skills coach. A graduate of Washington University, she has been on the lecture platform since 1972, speaking nationally and internationally. Patricia has helped thousands of executives, salespeople and others achieve greater success in their personal and professional lives through the dramatic impact of her workshops and lectures.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Rick Barrera , California USA

In 1981, Rick Barrera founded his speaking, consulting, and training firm to identify and teach the distinctions' industry leaders how to produce exceptional results. His clients loved his message and encouraged Rick to put his concepts into writing. His first three business books include:"Non-Manipulative Selling", "Collaborative Selling", and "The Dollars and Sense of Exceptional Service Delivery." Rick's most recent book "Fast Forward, How Today's Best Companies are Meeting the Need for Speed" was published in 2001.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Hal Becker , Ohio USA

As an internationally known expert on sales and customer service, a best-selling author, and a dynamic and entertaining speaker, Hal Becker makes more than 150 presentations a year to organizations that include IBM, Disney, Blue Cross, AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines, U.S. Post Office and hundreds of other companies and associations.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Deanna Berg , Minnesota USA

Dr. Deanna Berg is an internationally known consultant, speaker and coach to business organizations. She is President of Innovation Strategies International, a Minneapolis-based firm known for producing significant improvements for its clients and for unique approaches to the critical areas of change, innovation, leadership and organizational performance. Innovation Strategies has won praise from a client list that includes, AT&T, Lucent Technologies, BellSouth, Boeing, The Coca-Cola Company, MediaOne, NASA, TRW, Ford, Kimberly-Clark, Southwest Airlines, American Airlines, Northrop Grumman, 3M, NationsBank, Microsoft, PricewaterhouseCoopers, Xerox, and other major organizations throughout Asia, Australia, Europe, North America and South America. Dr Deanna Berg is also co-founder of OUTOVATIONTM, a Singapore-based consulting Firm.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Mark Bergren , Minnesota USA

Whether you're seeking new and effective ways to improve sales and service, build an energized team, or create a custom comedy event...the best ideas come from Out of the Blue. Staffed with veteran writers, directors and performers, audiences love their sharp, customized sketch comedy, hip and savvy improvisation and game shows that just might answer the question "Who wants to be a Big Brother of a Millionaire Survivor?" Their comedy and entertainment team includes over 20 of the best improvisational actors in the country, singers and dancers (with Broadway credits), and inspiring, entertaining national speakers. Accolades abound from clients such as Walt Disney Entertainment, Kaiser Permanente, Charles Schwab, Paris Las Vegas Hotel and Resort and Pro Staff. Out of the Blue's new book on improvisation and customer service will be published by Hyperion.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jeff Blackman, J.D., CSP , Illinois USA

To win BIG, call Jeff Blackman - international speaker, author, success coach, lawyer and broadcaster. Jeff maximizes your performance, productivity and profitability. His customized programs on sales/marketing, negotiations, service, inspiration, leadership and change - help you outdistance competition and reach new levels of unprecedented success!
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Bill Blades , Arizona USA

Bill Blades' programs work! He's a businessman who has done it. Programs loaded with content to quickly maximize performance and re-energize people. With F. Lee Bailey, Bill co-authored the book "Leadership Strategists." on what the top 2% of sales professionals do for effectiveness. Bill also served as Finance Chairman for the Speaker of the House of the U.S. Congress.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Don Blohowiak , New Jersey USA

Don assists a wide variety of organizations to successfully improve performance and productivity. Don provides customized programs and consulting on: Leadership, Change, Hiring, Creating a Culture of Service, Workplace Effectiveness (including Teamwork), and Priorities Management. Don is the author of six renowned management books which are distributed around the world. Honors include being named "One of the Top 10 Management Books of the Year" by Industry Week, numerous executive endorsements, and translations into Chinese, German, Portuguese, and Hebrew.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

John Boe , Ohio USA

John Boe helps companies recruit, train and motivate top quality people. He delivers high-impact, powerful presentations that both train and motivate his audience. As a renowned professional speaker, sales trainer and management consultant, John understands the ups and downs associated with the sales profession. His entertaining presentation style enthusiastically inspires people to reach their full potential. Participants walk away from John’s training program with effective how-to techniques as well as the desire to put them into action!
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Charles Brennan , Pennsylvania USA

A high-energy confidence builder, Charles Brennan inspires audiences to set aside old habits and to recognize objections as opportunities. Author of the best-selling Sales Questions That Close The Sale and Proactive Customer Service, Brennan helps sales professionals learn to listen more effectively and to ask the questions that identify a customer’s key issues. Based on extensive and ongoing research, he is able to provide innovative and cutting edge concepts to help solve any sales challenge, in his humorous and engaging presentations. Customized to the client’s particular needs and industry, each presentation is designed with real-life scenarios and contains interactive exercises that get results. A nationally-recognized authority on developing client relationships and listening skills with a master’s degree in training and development, Brennan has helped nearly one million professionals and has appeared in leading publications across the country.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Bill Brooks, CSP, CPAE , North Carolina USA

Bill is the founder and CEO of The Brooks Group, an internationally known sales and business development research, training and consulting firm. He is the author of 14 books including The New Science of Selling and Persuasion: How Smart Companies and Great Salespeople Sell, a 2004 best-seller published by John Wiley & Sons. Bill helps the world’s best companies solve their most critical business development and strategic growth challenges.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Kathy Brown, RN, CSP , Minnesota USA

Kathy Brown, RN, CSP, brings a dynamic and fun approach to each of her customized presentations. You will be informed, inspired and energized with Kathy's creative learning style. Her background as a communications coordinator, development and training specialist, RN, corporate recruiter, author and business owner brings a wealth of information turned into practical steps for empowered living. Kathy is a popular keynote and seminar speaker using multi-visuals, incorporating music, dance, video and props that make a point. Her book, "Living Happily Ever Laughter... A Guide to Thinking Funny in a Fast Paced World" proves through illustration that laughter IS good for business!
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Frank Bucaro, CSP, CPAE , Illinois USA

Ethics and values are more than "just good business practices " -- they are tools that can: promote growth, build customer loyalty, and empower your organization for long term success! A business owner, author and speaker, Frank Bucaro (CSP, CPAE) brings a unique perspective to client organizations that seek to integrate ethical standards of excellence with solid business practices. In demand as a full time speaker, Frank's presentations illustrate how ethics and values contribute to long term success. His book, "Taking The High Road" -- "How To Succeed Ethically When Others Bend The Rules," offers down-to-earth ideas for tackling difficult decisions.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jimmy Cabrera, CSP , Texas USA

Jimmy Cabrera is a dynamic and energetic speaker, riveting his audience's attention through the very last sentence. Every presentation he gives is Jimmy's unique blend of motivation and education. Jimmy learned some tough lessons early in his life. As a Hispanic he was reared in a predominately segregated community. Except for his parents, he always had the feeling that no one cared. The system certainly didn't challenge Jimmy to be expressive and think about setting goals. He experienced steady, bitter rejection and prejudice from a society that labeled him "different." Eventually he realized that although you cannot forget the past and the pain, you can forgive, learn from, stand firm, and move on. Dealing with and overcoming his damaged emotions, Jimmy learned how to turn the negatives he experienced into positive learning experiences.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Joe Calloway , * USA

Joe is internationally known as an expert in performance and competitive factors. His speaking style has been described as "straight talk about how to win in today's changing marketplace." Sales and Marketing Management Magazine named Joe Calloway as one of the top business speakers in the country, and he has been inducted into the International Speakers Hall of Fame, the highest honor given to professional speakers. Joe has spoken to hundreds of business audiences throughout the United States, Canada, Mexico, the Caribbean, and in England, Italy, and South Africa. Joe is the author of Focus On The Customer and Market Leadership, and has produced the business videos Positive About Change and Focus On The Customer, as well as many customized video programs for clients.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Cherie Carter-Scott, PhD , California USA

New York Times #1 Best Selling author Cherie Carter-Scott, Ph.D. has been coaching change successfully for over 25 years. Dr. Carter-Scott is an international author, entrepreneur, consultant, lecturer, teacher/trainer, talk-show host, and seminar leader. She and her company have reached millions of people worldwide. Some of her fortune 500 corporate clients include: FMC, American Express, IBM, GTE, Burger King, and Better Homes and Gardens Magazine.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Jim Cathcart, CSP, CPAE , California USA

Jim Cathcart's Relationship Selling is now translated into Chinese, Japanese and Finnish. Among professional speakers worldwide Jim is a leader. He has risen to the top of his profession through more than 20 years of presentations to a worldwide audience and decades of unselfish service to his profession. Jim has been a corporate executive, training director, entrepreneur, psychological researcher, meeting planner and association executive. He has managed people, products and payrolls for over 20 years.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Joyce Coleman , Montana USA

Joyce Coleman is the quintessential Renessaince woman. From rural, pre-civic rights Mississippi to becoming the first black woman to become an officer and vice president of a major US airline to being named to New York City's YWCA Academy of Women Achievers. Joyce credits her success to a work ethic instilled in her by her family, faith and a systems approach to problem solving. She weaves the many lessons she's learned about making the absolute most of the strengths embedded in one's own personal history into her results-driven Soul Stirrings presentations and consultations.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Sue Cook , California USA

Sue Cook is president of Think Customer, a ground-breaking consulting practice pioneering innovative strategies to create customer-obsessed organizations and is the co-author of Turned On: Eight Vital Insights to Energize Your People, Customers and Profits. Cook is considered an expert in building customer satisfaction and loyalty, inspiring innovation, and coaching top leadership. As a leading consultant to America's top companies, she helps senior executives find ways to drive the voices of their customers into their businesses, people, and systems strategies. For the last three years, Cook has worked with the Air Force Medical Service Surgeon General to incite a service revolution in 78 medical facilities worldwide. She co-founded the Leadership Forum 2000 with Marriott Hotels to conduct Leadership Forums behind the scenes of organizations such as Harley-Davidson, Southwest Airlines and Microsoft.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Donald Cooper, MBA, CSP , Ontario Canada

Donald has been awarded the prestigious Certified Speaking Professional (CSP) designation, the highest earned designation in the competitive world of Professional Speaking.  He has helped thousands of companies throughout the world to add more value to their customers’ lives…and more dollars to their bottom line! 
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Molly Cox , Minnesota USA

Whether you're seeking new and effective ways to improve sales and service, build an energized team, or create a custom comedy event...the best ideas come from Out of the Blue. Staffed with veteran writers, directors and performers, audiences love their sharp, customized sketch comedy, hip and savvy improvisation and game shows that just might answer the question "Who wants to be a Big Brother of a Millionaire Survivor?" Their comedy and entertainment team includes over 20 of the best improvisational actors in the country, singers and dancers (with Broadway credits), and inspiring, entertaining national speakers. Accolades abound from clients such as Walt Disney Entertainment, Kaiser Permanente, Charles Schwab, Paris Las Vegas Hotel and Resort and Pro Staff. Out of the Blue's new book on improvisation and customer service will be published by Hyperion.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Ronald Coxsom , California USA

Ron Coxsom is President of GME Consulting Service. , Inc., a real-world training/development consulting service that increases sales and improves performance of individuals, corporations, and organizations that focus on sales/leadership and customer service. Ron is a high energy speaker with more than 16 years of experience in sales/leadership, management and customer service.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Doug Dayton , Washington USA

Doug Dayton left IBM in 1982 to become Microsoft’s 169th employee, and to help transform Microsoft's OEM organization into one of the most successful and effective in business. Doug Dayton is the best selling author of the Information Technology Audit Handbook, Computer Solutions for Business, Selling Microsoft, and Total Market Domination. Dayton has consulted with hundreds of high-tech companies, is a frequent speaker at business events, and has been featured on CNN, on radio stations across the United States, and in business magazines such as PC Week, Computer Reseller News, Databased Advisor, LAN Times, Accounting Today, Sales and Marketing Management, Fast Company and InfoWeek.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Scott Deming , New York USA

In every industry, every sport, every form of entertainment, there are those who stand out and rise above their crowded field. These highly successful people possess a certain energy, drive, talent and unique combination of skills that elevates them to the pinnacle of their vocation. In the business of keynote speaking - seminar presentations- motivational speaking - sales training- tradeshow presentations - corporate entertainment - Scott Deming is that person. Scott Deming reels in over twenty years of branding, marketing, customer and employee relations, sales and communications experience and mixes it with his one of a kind presentation style to deliver Scott Deming’s ESP – a truly unique, mind blowing, energizing, results driven experience for companies of all sizes - in all industries.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

John DiFrances, PMC , Wisconsin USA

With his broad business experience, John has worked with numerous major international corporations, middle market and small companies, government agencies, non-profits, foundations, and academic institutions. John has the "vision, values, and experience" to speak on many strategic business and organizational issues. His perspective in addressing each topic centers around the paradigms he has developed for four critical strategic aspects of all organizations -- Leadership, Innovation, Synergy, and Negotiation. In this manner, John is able to integrate each topic into a cohesive framework by which organizations can develop from being Successful and Good to Significant and Great!
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Mary-Ellen Drummond , California USA

Mary-Ellen Drummond is one of America’s most dynamic and entertaining speakers and seminar leaders. She offers insights and information based on more than 25 years of business, sales and speaking experience. Her enthusiastic style combined with a powerful and memorable message, makes her a favorite with Fortune 500 companies who invite her back again and again.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Chip Eichelberger , Georgia USA

If you like energy, humor, spontaneity, and simple-to-implement strategies that you can use at once, then Chip Eichelberger is for you! His electrifying speaking style, finely honed on three continents and in nine countries, gives him a rare ability to challenge, enlighten and motivate. He will entertain you with a natural humor and a relevant message that consistently captivates his audiences. You will find his accessibility, adaptability, and wonderful attention to detail refreshing.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Barry Eigen, MBA , Wisconsin USA

Hired by organizations that want to improve performance and managers who want their people to become doers, this former corporate CEO alters perspectives on managing people. With humor that makes audiences roar with laughter and solid take-home content on topics which include Leadership, Sales, Service & Success, Eigen teaches skills to enhance performance and initiate change. He shows people from the top down how to create what every organization deserves: Productive employees who love what they do.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Andrew Erlich, Ph.D , California USA

Andrew Erlich, Ph.D. has been involved in speaking, organizational development, multi-cultural research, motivational analysis and training since 1979 when he founded Erlich Transcultural Consultants (ETC). In addition to his experience with speaking and research, Dr. Erlich has conducted cultural competency training programs for clients like Microsoft, J.P. MorganChase, Avis, Earl Scheib Auto Body & Paint, and the National Multi-Cultural Institute.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Dr. James Fantauzzo, Ph.D , Florida USA

He is recognized as one of the industry's finest speakers and seminar leaders in the areas of Total Quality Management, Management Development, and Employee Motivation Programs. His philosophy utilizes a realistic hands-on approach in which to apply and implement training activities at all levels. He is noted for his accomplishments as a leading workshop creator and dynamic facilitator both in the United States and Europe.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Mary Feeley Fisher, CSP , Missouri USA

Mary Feeley's presentations are the perfect blend of education and entertainment. Her audiences listen, laugh, and learn! She has uniquely combined experience from the corporate corner office and the comedy club stage. Her "performances" are a rare blend of message, motivation, and mirth, modeling the speaking style of the future... "edu-tainment." Her experience includes corporate spokesperson, corporate trainer, emcee, award-winning comedian, and seminar company faculty member.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Lisa Ford , Georgia USA

Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Mike Frank, CSP, CPAE , Ohio USA

Primary area of training is in sales skills, sales management skills, customer service skills, speaking skills.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Jackie Freiberg, PhD , California USA

“Guts To Go Nuts!”: Learning from Great Companies and Gutsy Leaders This speech is loaded with unconventional, business best practices from Southwest Airlines and other great companies. These organizations are inspired by Gutsy leaders who are willing to do whatever-it-takes to attract and keep great people. We all know competition for talented people is here to stay! It is critical that companies strive to become employers of choice ~ magnets for GREAT talent. If you follow the FORTUNE lists, benchmark the best companies, and try to learn from the most admired organizations, you’ll soon discover there are no easy formulas for making a best or admired list. In fact, the competition is intensifying!
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Kevin Freiberg, PhD , California USA

Co-author of NUTS! Southwest Airlines' Crazy Recipe for Busines and Personal Success. Kevin Freiberg has challenged corporate leaders around the world to better understand how their attitudes and behaviors can cultivate the loyalty, dedication, unparalled pride, and unmatched productivity that characterize extraordinary organizations. Loaded with fasinating stories and real-world examples, Freiberg's programs will bring you an unconventional approach delivered with sound business solutions that can be translated into concrete actions. He is co-author of the national bestseller NUTS!, which has sold over 100,000 copies and illustrates the leadership and culture-building practices behind the greatest success story in the history of commercial aviation. Encouraging, witty, passionate, and sincere, Freiberg has earned a reputation as one of America's most inspiring keynote speakers on current leadership issues.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Patricia Fripp, CSP, CPAE , California USA

Hiring a trainer is an awesome responsibility... Patricia Fripp builds leaders and transforms sales teams. Meetings and Conventions Magazine named Fripp one of the ten most electrifying speakers in North America. Her popular books include of "MAKE IT, So You Don't Have to FAKE IT! -- 55 Fast-Acting Strategies for Long-Lasting Success" and "Get What You Want." She is co-author of "Speaking Secrets of the Masters" and "Insights Into Excellence." Individuals, Companies and Association members learn to succeed with a combination of Fripp's "Hi-Tech, Low-Tech, and No-Tech" techniques. Patricia's most requested training programs include Speech Coaching and Presentation Skills.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Philippa Gamse, MA , California USA

Philippa Gamse, known as the "CyberSpeaker^SM, is a nationally recognized professional speaker and writer about business on the Internet.Ê She provides online business strategy and marketing consulting, and a wide range of services around planning, implementing and evaluating Internet-based e-commerce, marketing and customer service.Ê Philippa specializes in both business, and association / non-profit uses of this technology.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Sam Geist , Ontario Canada

Sam's programs are customized "ideas" presentations prepared specifically for each audience including an ever growing group of retailers, manufacturers and distributors as well as associations, organizations and local chambers of commerce across North & South America and Europe. His audiences want to know what's going on in the marketplace and what they can do about it. In his own inimitable style, Sam tells them. He questions... probes... challenges. He shares ideas... energizes... motivates. His business roots and his personal experiences have taught him well about the marketplace's unpredictability. They have provided him with an invaluable double-edged perspective... both as client and marketer.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jeffrey Gitomer , North Carolina USA

Jeffrey Gitomer is a salesperson. He has honed his craft as a professional salesman for more than 48 years (he started selling door-to-door at the age of seven). His weekly syndicated column on selling skills called "Sales Moves" appears in more than eighty business papers nationally, and four business papers in Europe. His readership exceeds 3.5 million each week.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

David Goldsmith , New York USA

Over the past 20 years he has founded or co-founded eight businesses ranging from distribution to manufacturing to advertising. He has been a consultant to various industries including long distance telephone service, textile industry, computer programming, hospitality and tourism, manufacturing, and retail. Working with business owners, corporate upper and mid-level management, David has improved clients positions.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Jordan Goodman , New York USA

Jordan Goodman is known as “America’s Money Answers Man” for good reason. He has been answering America’s questions about personal finance for over 30 years. He is the author of 11 best-selling books on personal finance, including Everyone’s Money Book, Reading Between the Lies, Master Your Money Type and Fast Profits in Hard Times.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Louis Gravance , Florida USA

For over a decade, Louis Gravance has designed, developed and delivered customer service training programs for The Walt Disney Co. in association with The Disney Institute. He has helped dozens of world class organizations find the MAGIC within their own business cultures. Now, as an independent speaker and consultant, Louis Gravance can do the same for yours!
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Warren Greshes , North Carolina USA

Warren Greshes, CPAE, is one of the most riveting motivational speakers in the business. An expert in the area of personal and professional development, he delivers programs to corporations and associations throughout the world. His presentations on success, motivation, and sales raise the keynote speech to a form of performance art. His energetic, no-holds-barred delivery offers a unique blend of street smart sales instincts, confidence in every person's potential, and no-nonsense goal-setting methods.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jill Griffin , Texas USA

Jill Griffin is an internationally published author, business consultant and dynamic public speaker. She serves on the Board of Directors for Luby's Restaurants, a publicly held corporation with 200+ locations across the Southwest. In her early career, Jill served as senior brand manager for RJR/Nabisco's largest brand and distinguished herself as one of the youngest brand managers in the corporation's history. From RJR/Nabisco, Jill joined AmeriSuites Hotels where, as national director of sales and marketing, she was responsible for launching and expanding the new chain nationwide.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

T. Scott Gross , Texas USA

T. Scott Gross is a master at removing mystery. His unusual ability to make complex ideas simple comes from years of hands-on experience as an entrepreneur who has also lived the corporate life. He will tell-it-like-it-is and your audience will love it!

Scott is best known for his high energy platform skills. His energetic, engaging style is more than entertainment ? it?s always a hit. His gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Scott is a storyteller extraordinaire, comfortable with audiences of any size.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jane Handly, CPAE, CSP , Texas USA

After researching over 700 major businesses, gathering information that includes over a half a million face to face contact employees, Jane Handly knows beyond a shadow of a doubt what it takes to get and keep your customers. She knows for sure what makes service makes service leaders successful. Jane Handly has 15 years of proven experience as a professional speaker, author and consultant. She is a graduate of Wake Forest University with a Masters Degree in Communication.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Oren Harari, Ph.D , California USA

One of the country’s foremost management consultants, Oren Harari challenges audiences around the world with insight, humor and knowledge. Dynamic and provocative, Oren Harari provides audiences with original perspectives on such management strategies as competitive advantage, organizational change and transformational leadership. Formerly a consultant with the Tom Peters group, Harari is currently a professor in the graduate school of business at the University of San Francisco, where he teaches strategic and global management.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Donna Hartley , California USA

Donna Hartley is a change specialist, motivational speaker, and owner of Hartley International. Donna's dramatic story of surviving a Continental DC-10 plane crash was featured on PBS, NBC, ABC, Kaleidoscope, The Learning Channel, and in the New York Times. She uses nine simple strategies for nine weeks to show how to fire up your life and deal with change and attitude. She is a former Miss Hawaii and actress with more than 100 TV appearances and a National Speakers Association member. Her story is the #1 featured story in the national best-seller Chocolate For A Woman's Soul.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Gary Hernbroth , California USA

Gary is a trainer, professional speaker, facilitator and performance coach with over 24 years of leadership experience in sales, marketing and management in the hospitality industry. His career includes key positions with Westin Hotels, Fairmont Hotels and Park Lane Hotels.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Sue Hershkowitz-Coore, CSP , Arizona USA

An entrepreneur, an author, a Certified Speaking Professional, a 6 year member of the Board of Directors of the National Speakers Association, Sue Hershkowitz-Coore does much more than speak! But speak she does -to more than one million people in 49 states and seven international venues including the USSR, Australia, Indonesia, Mexico, Bermuda, Canada and most recently Johannesburg, South Africa. Sue has worked with such prestigious organizations as the Million Dollar Roundtable - Top of the Table, Young President's Organization, Marriott Lodging, IBM, American Express, and even the IRS! Each program Sue presents is created to meet your specific meeting needs. With a masters degree in counseling and constant field research, Sue has developed core programs in the areas of: communication skills (working together effectively, getting results with difficult people, presentation skills, leadership skills), Hyperservice.™
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Vicki Hess, RN, MS , Maryland USA

Vicki Hess is a catalyst for ViewpointShift. Vicki brings substantial presentation expertise as well as hands on business and healthcare experience to her projects. In addition to over 23 years of professional experience in sales, management, training and nursing, she holds a Masters degree from Towson University in Human Resource Development.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Andy Hickman, CSP , Texas USA

Andy Hickman understands the importance of growing in the midst of change which is why he is one of the most highly sought after speakers by Fortune 100 companies in America.  Prior to receiving the highest earned designation from the National Speakers Association, the Certified Motivational Speaker, Andy owned and operated three businesses simultaneously: a real estate development and construction company, a property management group, and a mortgage/finance organization.  His varied background in business provides him a unique understanding of what it takes to succeed.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Tom Hinton , California USA

Tom Hinton is one of America’s most popular speakers in the areas of Customer Relations, Leadership, Team Building, and Achieving Business Excellence in the Workplace. Since 1986, he has addressed over 700 major corporate, association, and government audiences in the United States, Canada, Germany, Japan, Mexico, Ireland, Spain, France, England, and Scotland.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Brian Holloway , New York USA

Brian Holloway understands how to gain leverage and power to make the impossible happen. The Stanford All-American spent 9 years in the NFL and captained the New England Patriots Super Bowl XX team. It has been in his activities and accomplishments since leaving the playing field - increasing the bottom line profits and productivity of Fortune 500 companies - that led President Clinton to recognize him as one of America's top young leaders in 1995. Holloway has made appearances on Good Morning America, Today, ESPN, and NBC Sports, and has been featured in The Wall Street Journal, Chicago Tribune, Boston Globe, and the Washington Post.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Don Hutson, CSP, CPAE , Tennessee USA

Don Hutson’s careers in speaking, management and sales have brought him many honors. He successfully worked his way through the University of Memphis, graduating with a degree in Sales. After becoming the #1 salesperson in a national training organization, he established his own training firm and shortly thereafter was in demand as a professional speaker. Since then Don has addressed over two-thirds of the Fortune 500 Companies and is featured in over 100 training films. He is Chairman & CEO of U.S. Learning and makes some 85 speaking appearances per year. Perhaps you have seen him on national television where he is regularly featured on both PBS and the TPN.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

IDEA * USA

Seminar participants become aware of important processes which most people ignore, and learn powerful skills to control crucial communications. Resolve conflicts. Increase productivity. Increase the bottom line. Create long-term customers. Select project teams that exceed expectations. Learn how to influence in business and in your personal life.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

IDEA * USA

Seminar participants become aware of important processes which most people ignore, and learn powerful skills to control crucial communications. Resolve conflicts, Increase productivity, Increase the bottom line, Create long-term customers, Select project teams that exceed expectations. Learn how to influence in business and in your personal life.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jim Jacobus, CSP , Texas USA

As a Trainer extraordinaire, Jim focuces on practical methods that allow companies and indivdiuals to literally EXPLODE performance effectiveness. In addtion to his powerful presentation skills, he utilizes cutting edge insights to challenge and inspire his audiences. Organizations worldwide have experienced dynamic increases in performance, teamwork and job satisfaction from his training methods.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Jason Jennings , California USA

In March 2005, USA Today called Jason Jennings one of the top three business speakers in the nation alongside Jim Collins (Good to Great) and Tom Peters (In Search of Excellence). Jason Jennings started his career as a broadcast journalist and quickly became the nation's youngest radio station group owner and the founder of Jennings-McGlothlin & Company, the nation's largest media consulting company. His unique and legendary programming, sales and management strategies are credited with revolutionizing many parts of the broadcasting industry, and hundreds of thousands of companies around the world use his audio and video programs on sales, customer satisfaction and leadership.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Catherine Jewell , Texas USA

Powerful motivational workshops and keynotes that inspire extraordinary performance, lift the spirit and bring joy to the work place. Jewell works with organizations like yours to achieve higher performance, stronger commitment, employee retention, goal realization and lasting results. Catherine's clients include Southwest Airlines, Dell Computers, Motorola, American Business Women's Association and many more.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

John Kinde , Nevada USA

Las Vegas based motivational humorist, with substantial content. John Kinde has over 20-years' experience as a professional speaker, humorist and magician. He links humor to the business bottom line to help change audience members' approach and attitude to fit the situation and people they are dealing with. Provides a great foundation for teambuilding, customer service, and a self-management approach to better relationships. He draws on his MBA and extensive experience, leadership, and training background with the Department of Defense.
Phone: 415-861-1700 --- E-mail: JohnKinde@HumorPower.com

Philip Kotler , District of Columbia USA

Philip Kotler is the S.C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University, Evanston, Illinois. Kellogg was voted the "Best Business School" for six years in Business Week's survey of U.S. business schools. It is also rated as the "Best Business School for the Teaching of Marketing". Professor Kotler has significantly contributed to Kellogg's success through his many years of research and teaching there. He received his Master's Degree at the University of Chicago and his Ph.D. Degree at MIT, both in economics. He did post-doctoral work in mathematics at Harvard University and in behavioral science at the University of Chicago.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Dr. Janet Lapp, Ph.D , California USA

Dr. Janet Lapp (CSP, CPAE) is an internationally known speaker and consultant who is creator and host of the award-winning CBS series Keep Well, editor of the Change Letter and author of three books: Dancing with Tigers, Plant your Feet Firmly in Mid-Air, and Positive Spin™. Her dynamic programs guide people through change in a positive and productive way. Experience the magic of Dr. Janet Lapp as she takes you with her to a world of optimism and possibilities. Born and raised in Canada, her nursing degree is from Toronto Canada and her PhD is from McGill University in Montreal. Dr. Lapp has been inducted into the Speakers Hall of Fame, an honor held by fewer than 150 professional speakers worldwide.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Peter Legge, CSP, CPAE , British Columbia Canada

Peter Legge is an inspiration to anyone who meets him! He is both an internationally acclaimed speaker, and the president and CEO of the largest magazine publishing company in Western Canada. As an acclaimed speaker his awards include induction into the Speakers' Hall of Fame by both the National Speakers Association and the Canadian Association of Professional Speakers. Peter is also the author of four popular books which have motivated thousands of people towards positive change.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Doug Lipp , California USA

Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Duncan MacPherson , Ontario Canada

Duncan conducts marketing seminars throughout North America, teaching financial advisors how to competitor-proof their clients, stimulate more referrals, implement target marketing program and establish promotional partnering alliances. His fast-paced seminars provide advisors with proven strategies that can be translated into results immediately. He is the creator of the popular Turnkey Marketing System, a comprehensive program for marketing in the financial services industry.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Don Marsh , California USA

Don Marsh has offered his unique insights and perspectives to business professionals in more than 40 states and eight foreign countries on how to better understand and communicate with the ever-expanding 50+ Mature Marketplace.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Cam Marston , North Carolina USA

Cam's programs and concepts are the result of more than eight years' extensive research and study inside businesses of all sizes and sectors. In the course of his work, he has interviewed hundreds of representatives of the various generations. Their answers are interesting - sometimes surprising - and always valuable. Marston began his generational-focused consultancy after several years selling for Nestle Brands Foodservice Company. While at Nestle he discovered that he developed closer relationships with his customers when he talked to them about subjects that appealed to their value systems. He soon learned that his customers had many different values but the values were roughly the same in each generation. In 1996 he founded Marston Communications. Originally his clients engaged him to conduct surveys, focus groups, and research on both their customer and employee bases. Cam's results revealed significant generational differences that his clients had never recognized.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Mark Mayberry , Georgia USA

From zero to $7 million in sales in less than five years – that’s what Mark Mayberry did for Fashion Connection. Mark understands the driving forces that build profitable companies. Now his revolutionary tactics are energizing companies of all sizes in a wide variety of industries. His keynotes and workshops are fun, and his message inspires your audience and encourages them to implement his innovative strategies. Mark has "been there, done that." Your audience will learn achievable techniques, with examples from his hands-on experience, and from his Fortune 500 and entrepreneurial clients.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Mark Mayfield, CSP , Missouri USA

Mark Mayfield is truly one-of-a-kind. It's seldom that you find an original, funny, clean comedian and it's seldom that you find a really good captivating speaker. It's nearly impossible to find one who is both. Mark is one of the rare individuals in the world who is equally adept at performing stand up comedy or presenting high content speeches. He excites, educates, and always entertains. Known as "The Corporate Comedian," he has shared the stage with celebrities like Paul Newman, Peter Frampton, Colin Powell, and Bob Newhart and has introduced the President of the United States on a live, nationwide television broadcast. He was raised on a farm and has been a lobbyist, schoolteacher, and nightclub owner. He is also seen in print advertising and television commercials around the country.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Scott McKain, CSP, CPAE , California USA

As the Vice Chairman of Obsidian Enterprises (NASDAQ:OTC:OBSD) -- recently named as one of the nation's "fastest growing public companies" and owner of several diverse manufacturing and service businesses -- the insight Scott McKain brings to the platform is powerful and the strategies he presents are profound. Scott McKain's calling is business leadership...and he demonstrates this every day in the diverse companies he helps direct. However, his passion is the platform -- in communicating his insights to your organization. His audiences understand that this combination of powerful, practical experience linked with his platform excellence make Scott McKain unique among today's business speakers.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Michael McKinley, CSP, CPAE , Wisconsin USA

Michael McKinley, CSP, CPAE, past president of the National Speakers Association. Mike consistently gets rave reviews for his upbeat style. For more than 20 years, meeting planners have hired him for the fun and paid him for the content. Mike believes if he can get his audiences laughing, he can get them learning. His fun-loving delivery carries a serious message that fits the unique needs of each audience. Mike`s programs are usually delivered to business groups and the bottom line is increased productivity and profitability.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Peggy McNamara , Minnesota USA

Inspiring and insightful, Peggy is a professional speaker and author, dedicated to motivating others to take effective action. She helps your audience members realize that they can create their desired lifestyle regardless of personal history, present situation or future challenges. Every once in a while you run across a speaker that makes an impact with both her story and message; Peggy L. McNamara is one of those speakers. She is known for creating a bond with her audiences and therefore, able to inspire change which helps to increases overall productivity and individual effectiveness. Her presentations are filled with practical, useable strategies that can be used both personally and professionally. Audiences love her sincerity, grounded approach and presentation style.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Judi Moreo , AZ USA

Judi Moreo’s expertise as a communicator is in demand by associations, organizations, and corporations worldwide. She presents keynote speeches, workshops and seminars in twenty-six countries on four continents. Her high quality, high energy programs are a powerful combination of well researched material and hands-on experience delivered in a down-to-earth style that builds a distinct, memorable session. Integrating her own rich multicultural experiences, she informs, challenges, motivates, and entertains her audiences. Participants gain practical, results-oriented “how to” techniques which generate greater productivity and self satisfaction.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Peggy Morrow, CSP , Texas USA

Peggy Morrow is a speaker,author, consultant and president of her own training and development firm, Peggy Morrow & Associates, specializing in highly customized speeches, seminars, workshops, retreats and facilitations. For over twenty years she has served such clients as The NFL Houston Texans, Rice University, JP MorganChase, The Houston Astros, NASA, Compaq, Continental Airlines, The Texas Medical Center, Southern Gas Association, Kroger, International Customer Service Association, Enron, Home Depot, Louisiana Superdome, American Institute of CPA's and others. Peggy is a regular contributor to Inc Magazine's Web page, Inc.com, in their customer service section
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Paul Orfalea , California USA

Paul Orfalea describes himself as ?a hyperactive dyslexic who failed two grades, opened a small copy shop called Kinko?s in 1970 and turned it into a $2 billion-a-year company, while barely being able to read, write, or sit still through a business meeting.? Paul Orfalea molded a compassionate, unconventional, partner-driven culture that allowed Kinko?s to thrive and made it, according to Fortune, Forbes, and Mother Jones, ?one of the best places to work in America.? Forbes, People, and Fortune magazines, along with The New York Times, profiled Paul Orfalea as one of several prominent leaders who overcame dyslexia and went on to have an illustrious career. His rise through the business world was sparked by a belief in the power of entrepreneurship and a strong commitment to customer relationships and corporate responsibility.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Joan Pastor, Ph.D , California USA

Joan Pastor, Ph.D. has over 14 years of experience facilitating groups to determine, define and improve their work procedures and departmental processes, including projects and conferences associated with and involving the highest level of senior officials in our government, our military and other governments. She has worked in partnership with her associates to implement process and quality improvement in organizations around the world. She has facilitated senior management teams in strategic planning, organizational change and implemented self-managed teams throughout organizations.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Don Peppers , * England

Recognized for over a decade as one of the leading authorities on Customer Relationship Management (CRM) business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm. Author Martin Mayer, in his book Whatever Happened on Madison Avenue, called Don Pepper's presentation on the future of marketing "brilliant... the most fascinating presentation I have ever witnessed." If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater customer satisfaction, best-selling author and business visionary Don Peppers can explain how to get the job done - clearly, concisely and without ambiguity. Don is the Co-author with Martha Rogers of Enterprise One To One, The One To One Future, The One to One Fieldbook and The One to One Manager and author of Life's a Pitch, Then You Buy. He is a Partner at Peppers and Rogers Gro
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Debra Pestrak , California USA

Debra`s experiential seminars are on goal achievement and communications skills. She teaches others what it takes to achieve their goals. She is writing her book-The 7 Steps for Goal Success. Debra has been in the upper 1/2 % income bracket for 10 years because of her ability to achieve her goals. Debra teaches the "how-to`s" in establishing rapport, be an effective listener, and ask questions that will elicit quality information. She is also a trainer at Tony Robbins` events. She has been presenting for over 19 years.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Raleigh Pinskey , Arizona USA

Raleigh Pinskey has enjoyed making entrepreneurs, service providers, entertainers and products famous and prosperous since 1979. The Raleigh Group - A Viz-Ability Marketing Company, an international, multi-faceted Viz-Ability Marketing & Public Relations company breathed life into the $5,000 Marilyn Monroe Doll, helped Sting, KISS and Paul McCartney promote their music, launched a fitness guru, a singing telegram company, and sampled gourmet food to commuters in Grand Central Station. Raleigh speaks internationally on the subject of Promote & Prosper, Secrets That Grow Your Business and Secrets That Grow Yourself.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jake Poore , Florida USA

Jake's excellent training, facilitation, and customer service skills were developed in part over his 18-year career with The Walt Disney Company and with the Franklin-Covey organization. He began his Disney career in 1982 as a research specialist during a time when Disney was expanding into worldwide markets and needed demographics for its many mergers and acquisitions. Jake then spent several years with the Disney University, the internal training arm of Disney, both in Orlando and their Disneyland Paris counterpart pursuing his passion for training and development. In that role he was responsible for teaching corporate philosophy and business practices to the 65,000 Disney Cast Members and helped develop the Service Excellence program for Disney's leadership teams.
Phone: 415-861-1700 --- E-mail: speakers@Speaking.com

Lou Pritchett , South Carolina USA

Lou Pritchett an acclaimed author, dynamic teacher and one of the world's most highly rated speakers. He is acknowledged in numerous books and periodicals and by savvy and successful corporate executives everywhere as the foremost leader in change management. Author of the best-seller, Stop Paddling, Start Rocking the Boat, Pritchett explains how to survive and succeed by leading change in an unforgiving world of global economic revolution. His wealth of knowledge comes from years of experience in management positions, including president and general manager of the company's Philippines Manufacturing Corporation. In 1989, he retired from his post at P&G to spread the Gospel of Change. Over the last eight years, Pritchett has become one of America's most popular speakers on customer partnering, change management and the growing importance of the human factor in the tidal wave of 21st century technology.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

James Ray , California USA

James is the President and CEO of James Ray International, a multi-million dollar corporation dedicated to teaching individuals to create wealth in all areas of their lives: financially, relationally, intellectually, physically and spiritually. James Ray International was recently featured in the San Diego Business Journal as one of the most-successful and fastest-growing local businesses.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Chuck Reaves, CSP, CPAE , Georgia USA

Chuck is a former top salesperson from AT&T. Out of 1100 salespeople, Chuch was their highest producer. He was promoted to sales manager and then left the world's largest corporation to form one of the smallest, Twenty-One Associates. His first book, "The Theory of 21," has been translated into Japanese. His newest book, "Never Take Money From a Stranger," teaches how to ask for whatever you want and get it.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Elizabeth Rech , Massachusetts USA

Elizabeth has delivered keynotes, presentations, workshops, facilitated strategy sessions, and conducted on-site training to hundreds of audiences around the country and the world. She lectures at universities and executive education programs and coaches organizations in customer focused-strategies and enhanced business development.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Billy Riggs , California USA

Like his professional speaking peers, Billy Riggs' message has the enduring power to change lives. This is where any similarity with other speakers ends! Billy graphically illustrates his messages by skillfully weaving humor, audience participation, and world-class illusions into one seamless presentation. Some are great speakers, others are great illusionists... Billy Riggs is both! Billy has been booked for pure entertainment by some and pure message by others. Most clients request a fun-filled and highly entertaining program mix with a solid message and lots of take home value. Audiences will be riveted to their seats one minute and rolling in the aisles with laughter the next. They'll talk about Billy's programs for years to come!
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Lorna Riley, CSP , California USA

Many say Lorna Riley is the most dynamic speaker they've heard, receiving consistenly top ratings. A business owner, award-winning sales executive, published author of four books, she is a frequent repeat presenter--as many as 150 return requests. Her success philosophy increased sales and productivity by 600%. Lorna has written over 50 skill development programs, increasing her value for multiple presentations. Her unique umbrella program, "Quest for Your Best," with its companion book, inspires a unified passion for excellence. Three "Quest for Your Best" tracks: management/leadership, customer service/teams, and sales productivity give continuity to organizational goals. Over 20 programs available in sales, from small to major account. Over 16 programs related to time management--change, stress management, goals, managing multiple priorities. Over twelve programs in thinking skills--memory management, creativity, problem solving, psychology of motivation, attitude adjustment
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Martha Rogers, Ph.D , Ohio USA

Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. The World Technology Network named her as “an innovator most likely to create visionary ripple effects.” Recognized for the past decade as one of the world’s leading experts on customer-based business strategies and growing customer value, Dr. Rogers is an acclaimed author, a world class-class speaker, and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm, based in Norwalk, CT, and boasting an impressive list of Fortune 500 clients. Gartner Group has positioned Peppers and Rogers Group as the only CRM-services firm that can help clients with both “vision” and “implementation” of their customer strategy. Martha’s experience, expertise, and ability to think out of the box makes her equally popular with media interviewers, speaking event planners, and Fortune 1000 executives seeking to learn how to compete in the Informa
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Nancy Rosanoff , New York USA

Nancy Rosanoff is the author of THE COMPLETE IDIOTS' GUIDE TO MAKING MONEY USING INTUITION, Macmillan, 1999 , and INTUITION WORKOUT, Aslan, 1990 . As a pioneer in the field of intuition, she has trained thousands of individuals and groups to find and trust their intuitive voice for over 18 years. Her clients include: The NCAA, CMI International Group, McGraw-Hill Broadcasting, Inc., Kaiser Associates, O & R Utilities, Inc. Inset Systems Software, Marriott Hotels and Sony. In corporate settings she facilitates teams to discover successful solutions to difficult problems, conducts intuition strategic planning sessions and trains executives and managers to use intuition effectively in their decision-making. She is an associate member of the Innovation Network, on the Board of Advisors of Intuition Magazine and a past president of the New York Chapter of the National Speakers Association.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Anne Sadovsky, CSP , Texas USA

Anne Sadovsky sparks enthusiasm in thousands every year. Her message is entertaining and enlightening; it`s one of hope. Anne has been featured in Money Magazine, Ladies Home Journal, Texas Business, and Mirabella has listed her as one of the One Thousand Women of the 90`s. A trainer on sales, marketing, customer service, stress and time management, and communication, Anne works with a variety of industries including hospitality, medical, real estate, communications, etc.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Mark Sanborn, CSP, CPAE , Colorado USA

Mark Sanborn is known internationally as the high content speaker who motivates. He is the author of "Teambuilt Making Teamwork Work", "Sanborn on Success", "Only the Best on Success", sixteen videos and four audio training programs. His video, "Teambuilding How to Manage and Motivate People" was the #2 best-selling business video in America. Mark is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Barbara Sanfilippo, CSP, CPAE , California USA

An excellent business and motivational speaker specializing in sales, service, client relationships, and how to Dream Big! For solid content, customization, and electric energy, Barbara Sanfilippo is the speaker for you. CEO’s, entrepreneurs, and association executives give her top scores for delivering idea-packed, entertaining, and interactive programs with take home value. Her repeat clients rave about her dynamic style, audience involvement, and pre-program preparation. She is a popular national and international speaker, consultant, and author of "Dream Big! What's The Best That Can Happen?" and "The Service Path: Your Roadmap For Building Strong Customer Loyalty." Barbara's topics include: high performance selling, customer service, client relationship strategies, life balance, and motivation. She is in demand for convention keynotes, recognition events, sales and management conferences, and executive retreats. Previously, she was a Vice President with Bank of America.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Debra Schmidt, MS, APR , Wisconsin USA

As a nationally recognized consultant, speaker, and trainer, Debra consistently delivers profit-boosting results to her clients by setting sales, service, and employee attitudes on a positive course. She offers training programs on Customer Loyalty, Change, Teambuilding, Negotiating, Behavioral Style Selling and Networking. Her client list reads like the "Who's Who" of corporate America.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Elenita Schneider , California USA

Elenita Schneider is in demand from coast to coast & internationally as a Speaker and Seminar Leader in Super Sales Success, Customer Service Excellence, Leadership, Team Building, Change Management and Motivational Results! Every presentation is entertaining and full of solutions for dynamic success. Elenita customizes each presentation with a template for action.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Dave Schwensen , Ohio USA

Dave Schwensen is a skilled professional speaker and seminar/workshop leader with over fifteen years experience. With a presentation style that is both relaxed and energetic, humorous, informative and interactive with the audience, he combines experience, practical techniques and the inside excitement of Hollywood's entertainment industry with a healthy dose of facts and fun that will inspire your employees and associates. His keynote program and training seminars deliver positive and productive messages and can be customized to match the specific needs of your conference, banquet, seminar or special event.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Rick Segel, CSP , Massachusetts USA

Rick Segel training expertise has been focused on sales and customer service, especially within the retail industry. His training programs feature interactive workshops with a fill-in-the blank handout and a humorous approach that help the attendee concentrate and retain the aquired information.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Ross Shafer , California USA

Six-time Emmy award winner Ross Shafer is known to millions of television viewers as a host of The Match Game and Days End on ABC, The Late Show on Fox, Love Me-Love Me Not on the USA Network, and the internationally-syndicated broadcast of the Miss America Pageant. A popular comedian, he performs in Las Vegas, Reno, and Atlantic City and at major comedy clubs throughout North America. His television comedy credits include Evening At the Improv, Comic Strip Live, Caroline's Comedy Hour, and The A-List. Shafer is also a popular after-dinner entertainer, keynote speaker, and seminar presenter for a diverse group of corporate clients including Alaska Airlines, Apple Computer, Canada Life, Nordstrom, Microsoft, Toyota, and Sprint.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

William Sinunu , New York USA

William Sinunu is a multi-lingual citizen of the world who has lived in or traveled to over 100 countries. His international insight brings new levels of cultural understanding and rarely explored perspective to both our personal and professional lives.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Walt Slaughter , Tennessee USA

Consultant, trainer and speaker Walt Slaughter helps organizations win and keep customers in today's race for business. His first book, Minimize Mistakes Maximize Sales, was published in 1998.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Gregory Smith, MS , Georgia USA

Gregory P. Smith is an internationally known speaker and recognized authority in leadership, innovation and human resource management. He is the author of four books including, The New Leader: Bringing Creativity and Innovation to the Workplace and How to Attract, Keep and Motivate Your Workforce. His latest book called, Here Today Here Tomorrow: How to Transform Your Organization from High Turnover to High Retention comes out in Nov 2001.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Robert Spector , Washington USA

An expert on successful corporate culture, Robert Spector combines astute observations on corporate culture with wry humor. He is the author of Amazon.com Get Big Fast and co-author of the international bestseller, The Nordstrom Way: The inside Story of America's #1 Customer Service Company and corporate histories of companies as diverse as Eddie Bauer and Kimberly-Clark. The Nordstrom Way entertainingly examines how Nordstrom has set the standard of customer service. Spector's presentations break down the elements of the Nordstrom customer service culture and philosophy and explain how they can be adopted by virtually every kind of organization. A frequent guest on national radio and television, Spector is currently working on a ground breaking book detailing the common management principles of Microsoft, Boeing, Starbucks and other dominant Seattle companies.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Tom Spitale , Pennsylvania USA

Tom Spitale is a senior consultant at the Peppers and Rogers Group. He speaks on "The Future of Health Care Call Centers: Building One-to-One Strategies to Create Interactions with Customers that are Relevant and Impactful."
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Michael Staver , Florida USA

Mike has worked with hundreds of organizations, assisting them in their growth and development. He has the uncanny ability to make the most complex ideas simple and memorable. With a Bachelors degree in Business Administration and a Masters degree in Counseling Psychology, Mike understands the importance of results and can coach your organization in the pursuit of its objectives.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Philip D. Steffen, CSP, CPAE , Georgia USA

As a sales, service and management trainer, Phil Steffen focuses on presenting workable techniques and solutions that are customized to each client's company, association, industry. His clients regularly bring him back to train new hires and to conduct advanced sessions for those he has trained previously. Phil does not present theory, rather his results show up where they count most ... on the bottom line.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jim Sterne , California USA

Always interested in the application of new technologies, Jim Sterne produced the world's first "Marketing on the Internet" seminar series in 1994. Today, Sterne is an internationally known speaker on electronic marketing and customer knowledge management. A consultant to Fortune 500 companies and Internet entrepreneurs, Sterne focuses his seventeen years in sales and marketing on the changing landscape of the Web as a medium for creating and strengthening customer relationships.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Robert Stevenson , CA USA

Robert is an internationally recognized speaker and author of the highly successful book "How To Soar Like An Eagle In A World Full Of Turkeys." He is a man who is consistently honored with standing ovations and requests to bring him back next year. Many clients have actually rated him as the best speaker they've ever heard. Robert has shared the podium with such renowned speakers as former President George Bush, Secretary of State Colin Powell, General Norman Schwarzkopf, Anthony Robbins, Tom Peters, and Steven Covey. This former Morehead Scholar and All-American Athlete has owned several companies, sold internationally in over 20 countries, established and maintained hundreds of accounts worldwide along with managing a worldwide sales force. Your people will be hearing from a man who has lived his experiences, not just studied them. He has held positions from Salesman to Chief Executive Officer. His ability to connect with an audience is amazing; be it a strategic planning session for a Fortune 5
Phone: 415-861-1700 --- E-mail: speakers@Speaking.com

Richard W. Tate , ID USA

World renowned trainer in the field of service quality improvement, leadership, customer centered communications and change. Author of best sellers such as "Legendary Service" and "Leadership and the Customer Revolution," Rick has been delighting audiences all over the world for over 15 years. He has been featured in several award-winning videos and audios. His video, "Leadership and the Customer Revolution" was touted as "Among the very, very best business videos" in "Successful Meetings."
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Mark Therrien, MSW , California USA

Mark Therrien is a professional speaker who loves to dazzle and delight his audience. In turn, he helps them dazzle and delight each other in their workplace and in their families. Mark is an expert at creating fun environments at work and helping organizations and people heal their pain and celebrate their joys. Although he is very funny, he's not a comedian. His wonderful collection of stories - some funny, some hilarious, and some that might bring a tear - contain messages that can change the way we see ourselves, the way we work, and the way we live.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Bryan Townsend, CSP, CPAE , Alabama USA

One of the nation's most active motivational humorists, Bryan is a Certified Speaking Professional, a member of the Platform Professionals and is a member of the National Speakers Association Speaker Hall of Fame. Bryan's background includes broadcast management, sales, education, real estate development, construction and play-by-play sports.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Robert Tucker , California USA

Rising customer demands. Slowing growth. Commoditization of markets and product lines. New competitors. Disappearing barriers to entry. No wonder the ability to innovate has become the number one source of competitive advantage for firms. And the number one source of concern as well.

We are dedicated to helping you accelerate growth by improving your company’s total approach to making new ideas happen. As a full service consulting firm, we are devoted exclusively to innovation. Our expertise and experience spans all aspects of this specialty whether product, process, service or strategy.

The mission of The Innovation Resource (TIR) is to assist you and your firm in a powerful tool for growth, profit and competitive advantage.

Innovation is a multifaceted, multidimensional discipline. It encompasses strategy, marketing, products and services, and organizational behavior. That’s why TIR is organized to bring you a full range of solutions. For your project, we tailor a
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Jim Tunney, Ed.D , California USA

Concurrent careers in education and professional sports make Jim Tunney, Ed.D. the celebrity speaker with a powerful message for facing and mastering challenges. Drawing from 28 years of experience as an educator and 31 years as an NFL referee, and credentials that place him in the top 4% of today's speakers, Tunney emphasizes ways to develop accountability and build teams that work. In his compelling keynotes, he presents effective, efficient actionable ideas as your launch point for improved performance. Here, and in his writings, particularly his chronicle of life in the NFL, Impartial Judgment, the "Dean of the Referees uses sports as the matrix for practical lessons on team building, leadership, and real time performance. His current book project is Chicken Soup for the Sport Fan's Soul.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Sam Tyler , California USA

Sam's presentations are effective because they show real people in actual business situations working on issues common to every manager... teamwork, productivity, customer service, strategic focus, innovation and more. He is admired for his ability to combine insightful talk and broadcast quality film to create a rivting, memorable event.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Gene Urban , Arizona USA

Gene Urban has combined a career in business and leadership with that of professional presenter, entertainer, and facilitator of human potential studies. In addition to speaking, Mr. Urban is recognized as one of the top corporate magicians in the U.S.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

George Walther , Washington USA

George Walther is an internationally acclaimed expert at boosting personal performance. He's a professional speaker of the highest caliber, and is widely published. His focus areas are: Improving communication effectiveness with "Phone Power" and "Power Talking" techniques, Making customer relationships more profitable using "Upside-Down Marketing" strategies, and Honing intuitive decision-making using "Gut-Level Leadership" principles.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Anne Warfield, CSP , Minnesota USA

Corporations and associations across the country use Anne to discover how impression management can help them connect better with others and drive their business. Her customized interactive keynotes and programs, covering networking, negotiating, body language, image, goal setting and motivation, entertain as well as educate. Her expertise in impression management is constantly sought by television and radio stations as well. She is the author of the book, Outcome Thinking: Getting Results Without the Boxing Gloves.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Nicholas J. Webb , California USA

Nick Webb is a master inventor. He holds 18 patents and has another 20 currently pending. His products, many of which are tools and systems for the medical industry, produce millions of dollars in sales annually and have created several companies. He is lively speaker and workshop leader, who combines his own personal experience of "having been there" with a proven strategy for increasing profits and market share through the use of invention programs. He shows why, in this highly-competitive global economy, invention must become everybody's business.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Patricia Weber , Virginia USA

Repeatedly clients say Pat's thoroughness in preparation and tailored programs deliver a powerful, high-energy session with quick results. You'll deliver a satisfying experience to accommodate the needs of today's most demanding audiences who want information-rich content and you'll get the outcomes you desire with right-on-target accuracy. With an enthusiastic and participatory delivery you get the right ingredients for a high yield. And you'll benefit with heightened performance for greater revenues, profits and more favorable customer relationships. You can be sure you've selected the right person when you select Pat for your meeting event or training needs.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Phil Wexler , California USA

Phil Wexler worked his way through college as a salesman by day and an entertainer by night. After several years in the burglar alarm business, Phil realized that there had to be a better, more professional way to sell than the old hard sell methods he had been taught. Thus, the book hailed as the best sales book of the times, Non-Manipulative Selling, was developed and Phil, along with his co-author, became full time professional speakers.
Phone: 415-861-1700 --- E-mail: Speakers@Speaking.com

Claudia White, Ph.D , California USA

Dr. White is an Industrial/Organizational Psychologist and Management Consultant who specializes in researching, developing and training individuals to grow and rise to their highest potential within their living and work environments.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Bruce Wilkinson, CSP , Louisiana USA

Bruce S. Wilkinson, CSP is more than a professional speaker… he is a "trainer-tainer." His programs reinforce information with both enthusiasm and humor, but it is humor with a purpose! His unique style, passion and authenticity create rememberability within the audience.
Phone: 415-861-1700 --- E-mail: speakers@speaking.com

Mikki Williams, CSP , Connecticut USA

What do the Cree Indians of Canada, bankers in Australia, farmers in Indiana, insurance agents in Singapore, and German fitness professionals all have in common with AT&T, IBM and Lockheed? Mikki Williams, CSP, international speaker, trainer, consultant, coach, author, radio & TV personality and entrepreneur extraordinaire. She was featured on the front page of The Wall Street Journal, named one of the Outstanding Connecticut Women of the Decade by the United Nations and ABC did a television documentary about her life. She has spoken on six continents, at President Mandela's South African home and two times at The White House.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Gary Wollin , California USA

Performance for commission salespeople. Goals based on personal values are clearly determined and prioritized. Using the same mental techniques olympic athletes use to achieve Gold Medal performance, we translate those exact same techniques to dramatically increase sales while actually reducing stress. A by-product is more free time and more energy. 100% money back guarantee.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

Marcia Yudkin, Ph.D , Massachusetts USA

Electrifying, content-rich seminars on creative marketing techniques, from syndicated columnist Marcia Yudkin, author of Six Steps to Free Publicity (Plume/Penguin) and eight other books, radio commentator. Especially suited to professional/entrepreneurial/business owner audiences. Take-away value a specialty.
Phone: 415-861-1700 --- E-mail: Speakers@speaking.com

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